![]() Is There a Difference Between a Return Policy and Refund Policy? It often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process. What Is a Refund Policy?Ī refund policy is a document that outlines the rules for getting refunds for purchased goods and services. But overly restrictive or nonexistent policies tend to scare people away. You can name your return policy in many different ways, such as:Ī well-written return policy can help your business retain customers and increase sales. Standard Return & Refund Policy Template (Free Download)Ī return policy outlines how, when, and under what conditions your customers can return purchased goods and services.Tips To Make the Most of Your Return and Refund Policy.Benefits of Having a Return and Refund Policy.If you’re short on time, build one for free with our return policy generator instead. Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks.īelow we’ll go over why you need a return policy, show you some examples, and provide you with a free return policy template download to set your business up for success. Posting a thorough return policy can help you reduce that percentage and retain more customers. Visit our Returns Portal to get started.As an online retailer, you already know that returns happen - a lot - and it’s impossible to please every customer.īut did you know that consumers abandon their digital shopping carts 69% of the time? And that 12% of those cited an unsatisfactory return policy as the reason? If you are an H&M Loyalty Member, the return shipping fee will be waived.ġ. The return shipping fee of $5.99 will automatically be deducted from your refund. This label is pre-paid and pre-addressed. To return items via USPS, simply show the QR code when you hand over your package at a USPS location or print and affix the label provided in our Returns Portal. RETURNS WITH USPS ($5.99, ALWAYS FREE FOR H&M MEMBERS) Items exchanged must be of equal or greater value. Please note: Without a receipt, we offer an in-store exchange only at the current selling price. Please allow up to 14 days for your transaction to process. We will issue a refund to the original form of payment. Shipping and handling costs are not refundable. ![]() Your refund will be issued in the form of original payment, such as the credit card used for the order. For missing items, please contact Customer Service for assistance. Incorrect orders, such as damaged or incorrect items, cannot be returned in our stores and must be returned by mail.Articles from H&M HOME purchased online cannot be returned in our stores and must be returned by mail.The following cannot be returned in stores: We accept returns of all articles with a receipt, except for final sale items and the restrictions listed above. After 30 days, you will be eligible for exchange only at the current selling price. Please bring the e-receipt attached to your shipping confirmation email along with the item(s) you wish to return/exchange within 30 days of purchase. You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. If you prefer items in another color, or size, please return the items you don’t like and place a new order on hm.com. Special collections and designer collaborations may be subject to a return policy that may differ from our standard return policy above.We do not accept returns of restricted items.Fabric face masks cannot be returned due to safety and hygienic reasons.We cannot offer refunds on swimwear if the hygienic seal is not in place or has been broken.Undergarments are Final Sale for hygienic reasons.For hygiene and safety reasons, we can only accept returns of Beauty items if the product is unopened.H&M will refund most items within 30 days of purchase, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, with the following exceptions: If you decide to make a return or exchange, head to any H&M store in the United States (excluding Puerto Rico), or register your return in the return portal. You have 30 days to decide if an item is right for you. Comfortable elegance: online exclusives.
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